EQUANS, a subsidiary of the ENGIE Group and formerly known as ENGIE Cofely, is a supplier to a major player in the aviation industry. "Our customer has entrusted us with the professional management of its technical installations. For example, under our SLA, the boarding bridges have to be operational 98% of the time. The KPIs also include clauses that apply if we fail to meet an SLA. That way, our customer can in turn guarantee optimal service to its own customers, the airlines," says Daniël Verhaegen, Sector Manager at EQUANS.

KPI reporting is an essential tool for tracking the tasks the customer has entrusted to EQUANS. To guarantee professional periodic reporting, they decided to outsource the development of this report to Xylos. "Calculating KPIs in Power BI is a complex task," Daniël Verhaegen explains, "so we asked Xylos to process the data and build a report for us."

Daniël Verhaegen first wanted to take training to learn how to use Power BI for reporting. When he asked EQUANS's training center for advice, they suggested a Xylos trainer. After all, the company is a loyal Xylos customer and likes turning to our experts for help.

After completing the Power BI course, Verhaegen brought in Xylos for further Power BI consulting. "As a first step, the entire management team took Power BI training to learn the basics," says Verhaegen. "But calculating KPIs is a complex task, and Xylos has the expertise in-house. We didn't have to think twice about bringing in their help."

"We were on the same wavelength right from the start," says Verhaegen. "Johan, our Power BI consultant, is a real professional who knows the tool inside and out. He also works incredibly fast."

Apart from a few minor errors that still need correcting, the reporting is almost done. The end customer is very satisfied, and so is Verhaegen. "Reporting is a contractual obligation, but we also benefit from it in our day-to-day operational activities. We now generate our own reports on a regular basis, which lets us adjust our course whenever needed." In short, it's a win-win: the end customer is happy because their infrastructure runs smoothly, and EQUANS is happy because it can monitor its KPIs down to the smallest detail.

"What particularly stood out to me is Xylos's flexibility," Verhaegen adds. "Everyone was always ready to help us find a solution. Whenever we asked Johan something, he came up with ideas right away. He approaches every problem with a positive attitude. Sometimes he suggested things we had never thought of, and he was often a step ahead of us in the database. That really inspired us."

"Xylos's planning is also very flexible. If there's a problem, they always look for a solution. They're also very transparent. As a customer, it's great to have a good relationship with a supplier, and that's exactly what we have with Xylos."