DP World is a global leader in the maritime and logistics sector. From its headquarters in Dubai, it manages an extensive network of container terminals and logistics services worldwide, with a strong focus on innovation and efficiency.

They aim to provide their customers with high-quality services that contribute to their growth. The migration from Skype to Teams calling was part of their efforts to improve communication and collaboration tools and boost the efficiency of their global operations.

DP World approached Xylos to train end users on Teams calling, both remotely and on-site. The training sessions were essential to ensure employees became comfortable using the new tool and could continue their daily activities without interruption.

DP World asked us to develop tailored training and also take charge of coordinating the sessions. We provided active support and answered questions so end users became familiar with Teams calling and started using the tool with confidence.

The key aspects of this assignment:

• Understanding the customer's existing communication habits and needs in order to provide effective, tailored training.

• Developing training materials and sessions that were both informative and engaging, while enabling users to quickly build the necessary skills.

• Overcoming any anxiety or resistance to change among users, and focusing on the benefits of the new Teams calling system.

• Coordinating online and live training sessions.

• Addressing any technical questions or issues that came up during the training sessions.

The training delivered great results. DP World employees successfully completed the migration from Skype to Teams calling without any significant disruption to their daily activities.

After the training, end users felt skilled and confident using Teams calling for communication and collaboration. Thanks to their sharpened skills, DP World now also enjoys more efficient and effective internal and external communication.