About the Smart FAQ Bot
Want to reduce wait times at your customer service, answer recurring questions immediately, and spend more time on more complex issues? A smart, AI-driven FAQ bot will do the trick.
In just 4 weeks, we’ll help you get a customized, dynamic FAQ bot up and running, giving your customer service a solid boost.
We use AI to decode interactions and evolve with each interaction. By constantly updating its knowledge base with real interactions, the FAQ bot becomes increasingly effective. As a result, your customers always receive relevant and targeted information, which will only increase their satisfaction.
Technical approach
Many contact centres record conversations with customers for quality purposes. These conversations contain valuable information that we can transcribe and use as a database for the FAQ bot. We use the text-to-speech feature of Azure Cognitive Services, which converts spoken text into transcriptions.
We also use Microsoft Copilot Studio to build the standalone FAQ bot. After extensive testing, we publish the final result on your website or in Teams.
The project
Week 1 | Preparation and analysis
- Kick-off meeting
- Set up Azure Cognitive Services
- Take inventory of existing recordings
- Transcribe recordings
Week 2 | Prototype development
- Build the foundations of the knowledge base
- Set up Copilot Studio
- Start testing
Week 3 | Integration and alignment
- Integrate bot and knowledge base
- Optimize bot and add additional resources
Week 4 | Implementation and go-live
- Final demo
- Implement pilot
- Create implementation roadmap
The target audience
The Smart FAQ Bot is interesting for organizations with a high volume of customer interactions and questions. If you want to increase customer satisfaction and improve operational efficiency, an AI-powered FAQ bot is a smart choice.
