Xylos developed a Teams telephony training programme for 1,000 employees who were spread across several countries. The short-but-sweet remote training sessions took place in multiple languages (Dutch, French, German and English) and focused on improving efficiency. Users learned all about lesser known calling features in Teams, such as advanced voicemail settings, transfer options and group calls.
Xylos’s trainers worked closely with SD Worx’s IT and training managers to map out the content. The training sessions were hosted in the SD Worx environment to give participants a sense of familiarity. We organised a total of about 50 trainings for 20 to 25 participants each.
Two weeks before each training session, an automatic workflow was triggered to send all participants and the trainer an Outlook invitation with a link to the Teams session.
“Our collaboration with Xylos went very smoothy. Communication between the project team and the trainers was outstanding. We’re very happy with how this project was handled,” says Christophe Duez, Product Manager Workplace Services at SD Worx.