Objectives
This training will teach you how to communicate efficiently and correctly via Outlook and Teams:
- Which communication tools are available in Microsoft 365?
- When do you communicate through Teams and when do you send an e-mail instead?
- How to share information in a relevant way: from individual chat to group chat, Teams messages and e-mail
- The importance of a communication policy
- How do you retrieve a conversation?
Content
Introduction – My current situation:
Which tools does Microsoft 365 give you access to?
Efficiency: when do you use which type of communication – and why?
Retrieving messages
