The choice of Xylos is significant. As a locally anchored family business, Xylos stands for quality and a commitment that endures over the long term. Those foundations fit seamlessly with Q8’s ambition to continue building a strong and future-oriented IT support business.
A partnership based on trust
Q8 was looking for a partner who listens, thinks with us and takes responsibility. A partner who dares challenge where necessary, but always starting from the business reality. It has Q8 found at Xylos.
Hans van Doorslaer, Technology Operations Manger at Q8
“The migration to Xylos went extremely smoothly. From day one they understood our strategic needs and brought the right expertise to the table. The professional and people-oriented cooperation during the transition confirms for us that with Xylos we have the right partner for the next phase.”
Both teams worked intensively together during the transition. Thanks to strong knowledge sharing and clear agreements, service continuity was maintained.
A fresh approach to IT support
For Xylos, a service desk is about more than resolving tickets. It is a crucial link in the digital experience of employees. Every interaction determines how IT is experienced within the organization.
Benny Moonen, Commercial Director at Xylos
“We deliberately chose a fresh approach. Not just a takeover of activities, but a clear step forward in quality, structure and follow-up. We are listening to the organization, analyzing the processes and purposefully building towards higher service maturity.”
In the coming months, the focus will be on expanding with new services and developing a service improvement track. Together with Q8, a backlog of improvement initiatives prioritized and translated into concrete actions.
From service desk to intelligent support
The ambition extends beyond classic IT support. There are clear opportunities to further increase the efficiency and quality of support through automation and AI.
This includes:
- more self service supported by a strong knowledge structure
- further automation of repetitive processes
- proactive follow-up of incidents
- Supporting employees with AI driven assistance
Patrick Leysen, CEO of Xylos
“We are extremely proud that Q8 has chosen Xylos. This partnership confirms that our focus on quality, governance and people-oriented service delivery makes the difference. We start with service desk, but our ambition is broader: together we build a high-performing and future-oriented support organization where continuous improvement is central.”
Building continuous improvement together
What starts today as a service desk collaboration is the beginning of a journey of improvement, efficiency and user experience.
For Xylos, this is not a classic supplier relationship. It is a partnership in which both organizations take responsibility together, show initiative and continue to build sustainable impact.
About Q8
Q8 is the European brand of Kuwait Petroleum International and has been active in the Benelux since 1983. In Belgium, Q8 today operates more than 500 Q8 and Q8 easy filling stations, complemented by Q8 electric fast charging stations, an international freight network under Q8Truck and the lubricants division Q8Oils. From its headquarters in Antwerp, Q8 is working on sustainable mobility with the ambition of achieving net zero emissions by 2050.
About Xylos
Xylos is a Belgian family company that has been a fixture in the Belgian IT world for more than 40 years. From our offices in Belgium and Slovenia, we execute projects across Europe. Our expertise in cloud, cybersecurity, data, AI and learning solutions helps organizations work smarter and more agile. Our clients include large enterprises such as Fluxys, Umicore and Maxeda as well as family businesses such as Arcade, Lannoo Publishing and What’s Cooking.
